Thank you for choosing lisadi ! We’ve made our return policy simple and clear to ensure your satisfaction.

Return Eligibility

You can request a return or exchange within 14 days from the date of delivery.

Refund Requirements

For a refund, your items must be in their original, unused condition, undamaged, and returned in their original packaging with all tags attached.

Refund Denial Conditions

Refunds may not be granted if:

• The item is returned in a damaged state or without original packaging.
• Tags are missing or the item is not in its original condition.
• The return request is made after 14 days.
• The product was marked as a final sale or part of a clearance event.

Return Process

To initiate a return, contact us at [email protected] within 14 days of receiving your order. Include your order number and the reason for your return.

Return Procedure

Once approved, you’ll receive instructions for sending your item back, along with a return authorization. Ensure the item is packed securely with all accessories included.

Shipping Address for Returns

• Vietnam: 24 Dang Tien Dong, Dong Tho, Thanh Hoa 40000, Vietnam.
• United States: 4224 W Shaw Ave, Fresno, CA 93722, United States.

Need Assistance?

For any questions or concerns regarding your return, please email us at [email protected] . We’re always here to help!